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Our tips to stay peacefully connected

Our “digital responsibility”

The lockdown has led to peaks in Internet use, which is putting pressure on POST’s infrastructure. Everyone has a “digital responsibility”.

While European providers claim to be ready to manage the crisis, they are all calling for everyone to assume their “digital responsibility”. So it is better, for example, not to stream videos during the day to leave bandwidth for teleworkers.

In the face of the current unprecedented health crisis, peaks in activity –which providers are able to manage– are no longer at certain times of the day. Networks are saturated. And the threat of a potential blackout is a reality. Although our networks are currently stable and have not reached their maximum capacity, we must reconsider how we are using them.

1/ Opt for Wi-Fi and optimise it

Connecting to Wi-Fi as often as possible continues to be the best way to reduce your data usage. To optimise your connection, place your Fritz!Box in the middle of your home or near the devices that use Wi-Fi the most. Ideally you should put it on top of a small piece of furniture, approximately one metre above the ground in an open space.

2/ Choose downloading rather than streaming

It is better to download videos using Wi-Fi to watch offline at a later time. Netflix, YouTube, Spotify, Deezer and other streaming platforms usually offer various sound and image quality options. There is no point viewing 4K content on a smartphone or tablet as they do not support this image resolution.

3/ Disable automatic transfers as well as automatic downloads and updates

It is possible to sync your e-mails and messages less frequently. Same thing applies for many applications. For example, syncing every two hours rather than every 15 minutes makes a notable difference.

4/ Turn off the Autoplay feature on Facebook, LinkedIn, Instagram, etc.

The Autoplay feature plays unsolicited videos automatically when they are scrolled over, but this uses considerable data. Disable the feature. To do this, go to Settings, then Videos and Photos. It is also possible to enable the Autoplay feature only when your smartphone is connected to Wi-Fi.

5/ Reduce the sound quality of your music streaming app

The higher the streaming quality, the more data is used. And when downloading, the higher the quality, the more storage space is used. This is the case for all platforms. If you listen to the same album several times, you might as well download it.

6/ When working remotely, only connect to the company's VPN when necessary

Once connected to the VPN (Virtual Private Network), you don’t have to think about it anymore. It is active all day. So it is better to turn it off when you don’t need to be connected. However, if you use a VPN primarily for online security reasons, make sure it is activated at all times as it encrypts traffic.

7/ Limit video-conferences

Whether it is with your grandparents or for work, phones work fine, and you can make three-way calls by selecting "add a call" from your mobile. Or use your landline again. With BAMBOO (Home TV, Internet, landline Package), you have everything! As well as fibre.

8/ Monitor your usage

To avoid any unpleasant surprises, we monitor your usage. With most smartphones, it is possible to monitor how much each app uses. With an iPhone, go to Settings, then "Mobile Data". With an Android, it will be Settings, then Wi-Fi and networks and Data usage.

It is also possible to monitor how much of your plan you have used in real time, and for example your data usage with the MyPost Telecom app.

9/ It’s okay to share your phone’s Internet connection, but...

Though using your smartphone 4G connection, included in your phone plan, may seem like a good idea to connect other devices, it can use up a lot of mobile data. This should be avoided given the current situation. Or limit this use to places where Wi-Fi is not good.


Dear Customer,

In the face of this unprecedented health crisis, POST would like to express its solidarity with you.

Following the measures implemented by the government, aimed at slowing the spread of COVID19, we would like to inform you about the measures that POST has put in place to protect the health of its customers and its employees while ensuring the continuity of its services.

Since the beginning of this crisis, our technical teams have been fully mobilised to guarantee the quality and stability of our landline and mobile networks, as well as the continuity of our services. While there has been a surge in the volume of voice and data traffic since the start of the crisis, POST’s network capacity is far from being met. Changes are monitored 24/7 and if it is necessary to increase the network capacity in the coming weeks, POST has all the means to do so very quickly.

Working remotely, staying in touch with your loved ones, and in particular the elderly, and schooling for children are difficult situations to live with while under confinement, but we are doing everything we can to help our customers stay connected with work, family and friends.


In order to limit travel, remember that you can contact us in four languages, twenty-four seven on the freephone number 8002 4000 (or at
+352 2424 4000 from abroad).
Our advisors are available for any questions or support.

And there are the Business Corners too ! If the situation requires that you absolutely must meet with an advisor, we invite you to make an appointment. Contact details :


POST offers companies the necessary tools for teleworking, which can be activated remotely :

  • Are you a ConnectedOffice customer? Ask to activate the Managed VPN option
  • Are you a CloudPBX customer? Ask to activate the UC One Desktop option
  • Audio and video-conferencing with Webex

Many of our services are available online, which include :

  • Analyse changes in usage by your mobile fleet and your expenses using several dashboards. It is possible to configure alerts, personalise notifications and manage SIM cards at
  • Viewing your mobile plan usage at :
  • Requesting and managing mobile options at :